At Bikcorner.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please follow the guidelines below for returns and refunds.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, items must be in their original condition, unused, and with all original packaging and tags intact.
2. Return Process
To initiate a return, please contact our customer service team at info@bikcorner.com. Provide your order number, the items you wish to return, and the reason for the return. We will provide you with a return authorization and instructions on how to send the items back.
3. Return Shipping
You are responsible for the cost of return shipping unless the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned items are received by us.
4. Refunds
Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account.
5. Non-Returnable Items
Certain items, such as personalized or custom products, are not eligible for return unless they are defective or damaged upon arrival.
6. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at info@bikcorner.com. We will arrange for a replacement or refund, including any shipping costs incurred.
8. Contact Us
For any questions regarding our Refund and Return Policy, please reach out to us at info@bikcorner.com.